Frequently Asked Questions
Non-GMO and Gluten Free
- DO YOU OFFER LOW SODIUM OPTIONS?
As part of our product development process we strive to achieve a balance of sodium that will ensure optimal flavor, shelf life and nutrition. Because sodium plays an important role in each of these emergency food attributes, we do not offer low sodium products.
- DOES TRADER HUB HAVE A RETAIL STORE?
No. Our product manufacturer, Augason Farms, has its own website, however, you will find that Trader Hub’s prices are always lower. This is our value proposition: Low prices for national brand food products.
- DO YOU MANUFACTURE PRODUCTS THAT ARE CUSTOM BLENDED OR PRODUCED UNDER A PRIVATE LABEL?
Yes. Augason Farms manufactures our products. Augason Farms’ parent company, Blue Chip Group, provides custom blending and private label services via their BCG Manufacturing Division. If you are interested, please email the BCG Manufacturing Division directly at firstname.lastname@example.org.
Orders and Shipments
- WHAT IS REQUIRED TO PREPARE YOUR FOOD?
There are countless ways to prepare our foods which makes it easy for you to tailor your food storage choices with your cooking preferences. Here are a few examples:
Complete Meal Solutions
These are meals that simply require adding water to the mix and heating, for example soups, entrees, breakfast items. Some meals are best when simmered until ingredients such as rice or noodles reach desired tenderness, typically for 10 to 15 minutes. View this page for more details.
Individual Food Products
This includes products such as freeze-dried fruits and vegetables may be enjoyed straight from the can as a quick grab-and-go snack. Others may be used in recipes or added to complete meal solutions to extend their number of servings.
Where to Find Food Prep Instructions
To see preparation directions for a specific product, go to the product page and click on the Nutrition Facts and Ingredients link located at the bottom of the product description.
- WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
The quality and taste of most Augason Farms products (unopened) will last up to 30 years however this may vary based on food storage conditions and ingredients. Some products such as eggs and bread mixes may have a shorter shelf life (5 to 10 years) because real dairy ingredients and products with even small amounts of oil will not last as long. Extreme temperatures will deteriorate quality and shelf life therefore, to achieve optimal shelf life, store products in a cool and dry place at temperatures between 55F and 70F.
- DOES TRADER HUB OFFER SAMPLES?
Trader Hub does not offer samples at this time.
- ONCE I OPEN MY PRODUCT, WHAT IS THE SHELF LIFE?
Opened products will last up to one year when stored in a cool, dry and dark place. When product is opened it is exposed to oxygen and light which begins the deterioration process (microorganisms need oxygen and air to grow). Please remember that for optimal shelf life, product is best when stored in a cool and dry location at temperatures between 55°F and 70°F. Pails, totes, or cans that contain individual pouches: The shelf life of unopened pouches that are packaged within another container retain their full shelf life even after the container has been opened.
- WHAT IS TVP?
Textured Vegetable Protein (TVP) is a vegetarian meat substitute made from defatted soy flour. Many restaurants and food manufacturers use TVP on a regular basis to provide not only meat free solutions for vegetarian diets, but also for added texture, food stability, protein, and more.
- WHAT IS THE SHELF LIFE OF TVP PRODUCTS?
Unopened vegetarian meat substitutes (“TVP”) have a shelf life of up to 10 years based on storage conditions.
- WHAT IF MY TRANSACTION IS DECLINED?
If your transaction is declined, please contact your bank or financial institution to troubleshoot the declined payment. The products in your shopping cart will remain there until you return to complete the checkout process.
- HOW DO I KNOW IF MY ORDER WAS PROCESSED?
To confirm that your order has been processed, please send an email to email@example.com.
- DOES TRADER HUB OFFER FINANCING OPTIONS?
Trader Hub is researching this option and will soon offer financing on orders. Send an email to firstname.lastname@example.org to verify if financing is available, or check our website www.traderhubonline.com for up to date information.
- DO YOU OFFER PRODUCTS THAT ARE CERTIFIED NON-GMO?
We do not. We source our raw ingredients from numerous suppliers throughout the United States, and, because those sources changes frequently to ensure that we are bringing in the highest possible quality ingredients, we are unable to certify that our products are consistently non-GMO.
Nutritional Facts, Ingredients, and Manufacturing Process
- HOW SHOULD MY PRODUCTS BE STORED?
Avoid Excessive Temperatures
Food is best stored in an environment that is not subject to extreme hot and cold temperatures. Over time, excessive temperatures will compromise the flavor of some products and will result in the breakdown of proteins and vitamins. Optimal room temperature is between 55°F and 70°F.
This is critical when it comes to food storage. Food grade pails and cans are waterproof. However, cans will begin to rust if they are exposed to water for an extended period of time. The good news is, cans and pails will float in flood situations. Just remember to dry them well and check for damage when they are recovered.
- HOW DO I OPEN MY PAIL?
Pails are easily opened using a bucket lid opener, also known as bung wrench. We suggest you store at least one bung wrench next to your food storage pails so they can be quickly opened in an emergency. If you have emergency “grab-and-go” pails, it’s a good idea to duct tape a bung wrench to the top of your pail.
- WHY IS THERE SO MUCH SALT IN LONG TERM FOOD STORAGE PRODUCTS?
Sodium plays an important role in the formulation and production of emergency food. From an overall health perspective, sodium provides an essential source of electrolytes which is critical to the stability of vital body functions. In disaster and survival situations, activity levels substantially increase which means the body uses electrolytes at a much faster rate and must be replaced more frequently. Survival food is an important source for that electrolyte replacement.
- WHAT IS AUGASON FARMS RETURN POLICY?
In most cases, returns are accepted when we are notified within 10 days of receiving your order. Please call Augason Farms during business hours at 1-800-878-0099 or submit an online request through our Online Ticket System.
- WHAT IF I USE A POST OFFICE BOX?
If you use a PO Box for your shipping or billing address your order must be placed through our call center. Please call us during business hours at 1-800-878-0099 to place your order.
- DO YOU SHIP TO LOCATIONS OUTSIDE THE CONTIGUOUS UNITED STATES?
We currently ship to locations within the contiguous United States. We do not ship to Alaska, Hawaii and Puerto Rico.
- WHAT KIND OF MEATS DO YOU OFFER?
We offer precooked 100% real freeze-dried chicken and beef as well as vegetarian meat substitutes (TVP) in a variety of savory flavors. View this page for details.
Emergency Supplies, Gear, and Water Storage
- WHERE DO I ENTER MY COUPON (PROMO) CODE?
Once you have added all of items to your cart, click on the shopping cart link. Below your list of products, you’ll see a button called ‘Use Coupon Code’. Click on this link, enter the coupon/promo code, and click ‘Apply Coupon’. A message will appear to confirm that the code is valid. Your discount will be applied during the checkout process.
Note: Coupon codes are case sensitive so make sure to use CAPS or lowercase as shown in the advertisement. Also, if a coupon code does not work, please send an email to email@example.com.
- WHAT ARE TRADER HUB’S TERMS & CONDITIONS?
You may view our Terms & Conditions by clicking here.
- HOW DO I KNOW THE SHELF LIFE OF THE PRODUCT I HAVE OR WANT TO BUY?
You will find the shelf life of individual products on our website within each product description.
Note about the shelf life of products included in a kit: Kits that include a variety of product types will indicate a shelf life “range” which presents the lowest shelf life (for example products that include eggs or oil) up to the longest shelf life (products that are egg or oil free).
Food Preparation and Recipes
- WHERE CAN I FIND NUTRITION FACTS AND INGREDIENTS FOR YOUR PRODUCTS?
On our website, each product page includes a complete product description where you’ll find a link to the product’s Nutritional Facts and Ingredients, including any allergens that may apply.
- ONCE I PLACE MY ORDER, HOW SOON WILL IT SHIP?
Orders placed before 12:00pm MT typically ship from our facility within 3 business days. Exceptions are rare but may happen during busy periods.
- DO YOU SELL EMPTY FOOD-GRADE CONTAINERS?
No, we do not at this time.
- WHAT KIND OF MEATS DO YOU USE IN YOUR FOOD?
We offer several complete meals solutions that include 100% real freeze-dried chicken or beef that is precooked. View this page for details.
For optimal flexibility when preparing meals for your family, we have excluded meats from many of our complete meal solutions. This allows you the option to add real meat or soy-based meat substitutes as you desire. View this page for more details.
Shelf Life and Storage Conditions
- DO YOU OFFER WATER STORAGE PRODUCTS?
No, but our partner company, Augason Farms, does. They offer water storage and filtration products. View our water storage solutions page for more details.
- ARE THE PRODUCTS YOU ADVERTISE AS GLUTEN FREE CERTIFIED GLUTEN FREE?
Yes. Gluten-free products are blended and packaged in Augason Farms manufacturing facilities that are approved and certified by the Gluten Free Certification Organization (GFCO); a quality assurance program of the Gluten Intolerance Group (GIG) of North America.
When we obtain GFCO certification, we are licensed to print the registered mark or symbol on all gluten free product labels. In addition, we have USDA inspectors on site, working independently to ensure that our products meet government standards and label claims.
- HOW CAN I TRACK MY ORDER?
You should have received an email from us that includes a tracking number. If you did not receive an email, or the number is no longer available to you, please contact us by email at firstname.lastname@example.org.
About Trader Hub
- MY PRODUCTS ARRIVED DAMAGED, WHAT SHOULD I DO?
If an item or order does arrive damaged, please notify us within 14 days. We’re happy to send you a replacement. Please review our damage policy page for full details.
In some instances, slight damage to the product does not mean a return is necessary. Below are examples of damaged products that will not compromise the product’s quality and shelf life:
- Collapsed Pails: Because of elevation changes during shipping, airtight pails occasionally arrive “collapsed”. This is unavoidable. If the pail remains collapsed, this is actually a good thing. A collapsed pail indicates that the pail remains air tight and perfectly sealed.
- Dented Cans: If a can is dented, the food quality is not compromised unless a dent is along the top or bottom seals of the can or a dent has exposed the product to air. If this type of damage occurs, do not consume the product. Otherwise, dents and scratches will not compromise the product.
- Shipping Boxes: Boxes that are damaged during shipping do not typically compromise the product inside. Upon receipt of a damaged box, please open the box right away to make sure the product(s) remain sealed and airtight. If they are sealed and airtight, the product is perfectly good.
If you are uncomfortable with damaged product of any kind, we are happy to replace it. As mentioned above, please contact us by email at email@example.com.
For additional details about our return policy, please refer to our Terms and Conditions.
- WHAT ARE YOUR HOURS OF OPERATION?
Open: Monday – Friday 8:00am to 5:00pm MT (Mountain Time)
- DO YOU HAVE RECIPES?
Yes, we provide recipes in a variety of ways:
#10 Can Labels
All of our #10 cans include three or four recipes that are printed right on the can label. You may view these recipes by going to the product page that you are interested in and clicking on the black and white image that states “Recipes” in the upper right corner. See example.
Our partner company, Augason Farms, frequently posts recipes on various social media channels, be sure to check back often for new recipes and food-prep videos.
- Pinterest: https://www.pinterest.com/augasonfarms/favorite-recipes/
- Instagram: https://www.instagram.com/augasonfarms/
- FOODS LIKE FRUITS, VEGETABLES, CHICKEN AND BEEF ARE NATURALLY GLUTEN FREE, SO WHY DOES YOU CERTIFY THEM AS GLUTEN FREE?
When it comes to emergency food storage, we believe that gluten sensitivities must be taken very seriously. We ensure that in our preparation process the avoidance of cross contamination between gluten based and gluten free foods.
In an emergency situation, when medical services are compromised or non-existent, this is not the time to put you or your loved ones at risk of a severe allergic reaction or anaphylactic shock. This is why we take measures to ensure that nutrient-rich foods such as fruits, vegetables and meats (including meat substitutes) are safe for everyone when it comes to life or death situations.
- DO YOU OFFER COMPLETE MEAL SOLUTIONS THAT ARE CERTIFIED GLUTEN FREE?
Yes. We offer several great tasting gluten free products. See complete listing.